Refund policy
REFUND POLICY
RETURNS
Our policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.We offer you a 30-day right-of-return from your purchase, calculated from the date you order the goods. If you wish to make such a return please follow out return instructions . If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, magazines,underwear cannot be returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.We will email and notify you of the approval or rejection of your refund.
Please do not send your purchase back to the manufacturer.
Items shall be returned hereunder properly wrapped and packed in their original packaging in unused and saleable condition. As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. In case you find that an item delivered by us to you is defective you should contact Customer Service as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. Returns hereunder shall be sent to Customer Service. or to the other address specifically instructed by us In case of a return the risk (for loss or damage during delivery) is on the customer.
DAMAGED PRODUCTS
POPBAE ensures that all products are meticulously checked in a quality control before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, you will be replaced with a new sample of the item in question, if a new one is available.If not, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item followed an order containing other purchased items the cost of the original delivery will not be repaid. You are asked to always examine your received products already at the time of delivery and as soon as possible report any deviations from your order confirmation to us.We will return your funds as soon as possible, at the latest within 15 days from the date you returned the item and it was received by us, and we have established that the item is damaged or otherwise defective. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.
LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. (3-15 business days.)
Next, contact your bank. There is often some processing time before a refund is posted.
Refunds will be processed within 7 days after we receive your return package. The funds will be returned to your original method of payment.(Generally, the funds will be returned to your original method of payment in 3-15 business days. )If you paid using your credit card, the amount will be repaid to the same card. The original shipping fee and insurance are non-refundable.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@popbae.com
SHIPPING:
To return your product, you should email us for a return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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